Papa John's Pizza

Reviews about Papa John's Pizza

• 1 / 5

  By Nia Sinkler
  Took over two hours for my food to arrive, and it was not even a busy time for them. Around 2pm it is now going on 4 and I called 30 minutes ago asking how much longer it would be. The guy said it's on the way, mind you I am only 5 minutes away driving time maybe with traffic still no more then 10 minutes. I am highly dissatisfied and angry. It makes no sense.
  April 18, 2017
• 1 / 5

  By David P
  Absolute worst store I have dealt with.
  
  I just moved and decided that while I'm getting groceries in order I would purchase a gift card that included a free pizza from Papa Johns. What could go wrong? Everything. Everything went wrong.
  
  At first I made the mistake of adding more than one topping and had to call to get it cancelled. Luckily when I called the manager and informed her, she cancelled it and told me if I re-ordered the same pizza I wouldn't be charged. Well, I was. So now I've been charged twice, once on my debit card and once on the gift card.
  
  I talk to customer support and they tell me something will be done, nothing is done. Today my balance is a little over $4.00 after I ordered bread sticks and cheese sticks.
  Does anyone else remember when bread sticks were flavorless, dry and flour-covered sticks of bread? I don't. That's how they come from this restaurant though.
  
  So I called them back yet again, the manager this time only gave me store credit for the exact amount, minus tax of course, for the breadsticks. Not even offering me the other cheap treat for free to compensate for the dry and nasty bread sticks I had received.
  
  I called back today to see if I could speak to a different manager. I'm not sure who I got but he was a real dick. He kept telling me that if I had ordered it for free, they wouldn't have charged me and it was my fault for not knowing how to follow simple instructions.
  I asked him why they didn't simply cancel my order if they saw I was about to pay for things they told me I wouldn't be charged for. His reply was, it was my choice to pay for it even if I didn't get it and it wasn't their job to refund the money if I make a mistake.
  The manager continued to mock me and mentioning how he had already talked to cooperate about me and how they were on his side, even though he wasn't a part of the original situation.
  
  So, that, in a nutshell, is what I've been dealing with the past 48-72 hours.
  May 27, 2016