Hurricane Grill & Wings

Reviews about Hurricane Grill & Wings

• 1 / 5

  By Gwenivere Love
  On 3/24/2017 at approximately 9 we were seated at this location to watch the NCAA Gator game at 10 o'clock. We ordered beers and an app. Our waitress was quiet, kind but sparse. Sometimes it was 15-20 minutes before we saw her. My boyfriend, Phil, has a nerve condition that slight effects his movement and vocal cords. During the duration of the time we were there the whole group of people we were with continued to order drinks. At 11:15 the manager (a young woman with dark hair) came over tapped on our table with a beer can that was not his and told us we were "pushing it" with a very rude tone and attitude. We were all very confused as to what she was talking about. She refused to make eye contact or even look at Phil. She continued to scold the whole table for the 6 beers he had ordered in the 2 almost 3 hours we had been sitting there watching the game. We were not rowdy or disruptive in any way. We had simply chosen this location to eat dinner and watch basketball. When the waitress returned to the table Phil ordered another beer and we placed a food order. We watched the waitress walk over to a table where 4 or 5 employees were sitting, talking, and in my opinion not working. She asked permission. At this point we were offended and Phil was INCREDIBLY embarrassed. We approached the manager to ask her why we were being treated so poorly. She explained that where is a certain amount of alcohol the waitress can serve an hour and Phil was "ordering Bud lights every 10 minutes." If he would have been ordering beers every "10 minutes" he would have drank 24 beers in the 3 hours we were there. When we got the check he had drank 7. Seven beers over three hours is 2 and a half beers an hour. Which is not an abnormal amount for how long we were there to watch a basketball. At his point we were offended, livid, and embarrassed. We had invited 2 other couples who had also placed ordered and after this event we had to cancel the food and leave because of the ignorance show from the manager and the waitress. As patrons of a restaurant it is unacceptable to be treated so poorly because a person has a disability. We felt like we were being discriminated against because of his nerve condition. Regardless of this awful situation we paid our bill, tipped our waitress her 20%, and left. We will take our service elsewhere from this point on.
  August 04, 2016